PHONE : 972-684-5736

How to Order


Step 1: Get a price quote
To obtain a quote from us, please complete the Request A Sales Quote form or call one of our exhibit floor specialists at 972-684-5736 (M-F 9-5 Eastern). If you know exactly what you want and canít wait to speak to one of our specialists, please go to SHOP EFS to buy online now.

Step 2: Review our policies and procedures and arrange for payment
Carefully review our Policies & Procedures before you order. You will need to arrange for payment of your order before we ship your order, so please make sure that you have reviewed and understand our payment terms and requirements.

Step 3: Sign, date and fax your quote
Once you've reviewed your quote, our policies, and arranged for payment, please sign, date and fax your quote back to us at 410-644-0738 or scan and email to us at: If you are paying with a credit card, please be sure to include the credit card authorization form that was sent to you along with your quote.

Your signed quote is your official order, so keep it for your records. If you need to call us regarding your exhibit floor order, please refer to your Quotation Number to expedite your inquiry.

Policies and Procedures

Placing an order:

a) Minimum order is $200.
b) Quotations are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices have not changed. c) Orders require 7-10 business days to process. Shipping may be longer during peak season

Order Payment: a) We accept hard-copy Purchase Orders from schools and municipalities in the U.S.
b) To qualify for Net 30 terms, please complete and send in the Credit Application.
c) We accept all major credit cards, including: Visa, MasterCard, American Express and Discover.


a) Unless you select your own shipper, we will choose the best shipper based on your order, destination and delivery time.
b) At the time you place the order, we will provide our best estimate for delivery times.

Return Policy:

a) Defective products will be exchanged promptly.
b) Product damaged in transit: we will exchange products that were damaged in transit providing that we are made aware of the damage at the time of delivery. Important: Customer must note on bill of lading, in the presence of the driver, that product was received in a damaged condition. If possible, please take digital photos to provide visual proof of damage. Without a notation of damage we are unable to file a claim against the shipping carrier and may be unable to provide replacement.
c) We accept returns of unused and undamaged non-defective product within 10 business days. There is a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges. After product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment (i.e. if you paid by credit card, we will issue a credit card refund, etc.). We cannot accept returns of used product. Customer must carefully repack materials in a manner suitable for return shipment without damage. Customer is responsible for any damage incurred during return shipment.
d) We are not able to accept returns on custom orders.

Cancellation Policy:
We reserve the right to charge a cancellation fee of the greater of $200 or 1% of the invoice price for any canceled order prior to shipment. Orders canceled after shipment are subject to our Return Policy.

We provide a 2 or 3-year warranty on all products. See Warranty section for complete warranty information.
Please note: customers that pickup in their own vehicle (vs. common carrier) are required to pay New York State sales tax.

East Coast:

4030 Benson Ave.
Baltimore, MD 21227
Phone: 972-684-5736
Fax: 410.644.0738
Mon-Fri 9am-5pm EST

West Coast:

13707 Marquardt Ave
Santa Fe Springs, CA 90670
Phone: 972-684-5736
Fax: 562-944-9520
Mon-Fri 9am-5pm PST

Copyright 2015 by
American Turf and Carpet
All rights reserved